Login to FedEx Billing Online here. Click on the ‘View Invoice History’ link to see if your business is claiming “service failure” refunds".
Friendly, responsive, accurate.Thank you for your service!
You have to follow a couple steps to get your money back from the carriers
Both carriers issue refunds for both time AND day sensitive shipping options. For example, if a Commercial Ground package is a day late, you can get your shipping costs back! Same applies if an Overnight package is a minute late!
But you only have 15 days from your invoice to request a refund from the carriers. They accept phone call or online requests. You’re out of luck after 15 days…
With ShipKeep we get refunds for shipments that we never would have taken the time to dispute.
Not exactly...the carriers will deny a refund because of:
Until UPS & FedEx issue a refund automatically (without a ‘request’), ShipKeep will do this for you.
If you were owed a refund for $1 or $1000, why would you not accept it? With ShipKeep you will get every penny you are owed.
Free up your employees time to grow your business, not waste time chasing down refunds. Let us do that for you!
Before ShipKeep one of our employees had to go through the tedious process of logging in to all our shipping accounts, finding what shipments qualifies for refunds and then submit all the refunds to our shippers. This cost us valuable time that our employees could have been using in more productive ways. With ShipKeep we know that all our refunds are being handled in a timely and accurate manner