Shipping overnight or international? You may still be owed late-delivery refunds.

ShipKeep pulls your weekly FedEx and UPS invoices, audits them against the carrier’s own service guarantee, and files the refund claims for you. If we don’t recover anything, you don’t pay anything.

Check My EligibilitySee What Still Qualifies

No upfront fee. No software to run. We’re paid from what we recover.

Talk to us: 314-229-4619info@shipkeep.com

Recovering refunds for shippers like these

Oaktree ProductsExpress Medical SupplyGray, Ritter & GrahamRetail Technology GroupSchroeder & TremayneFonté Coffee Roaster

Why this exists

Most shippers stopped checking when the guarantees were gutted

Before 2020, carriers guaranteed nearly every service. That ended, and it never fully came back. Today a much narrower band of services carries a money-back guarantee — mostly next-day air and international.

Most shippers reasonably concluded there was nothing left to claim and stopped looking. But the guarantee did not disappear. It shrank. And on the services that still carry it, a late delivery is still a full refund of the shipping charge.

The carriers do not find these for you. A claim only exists if someone identifies the late shipment and files it inside the window.

The window is short

Claims are time-limited — typically 15 days. An invoice that sits unreviewed for three weeks is money that has already expired.

Only some services qualify

Knowing which line items are even eligible means reading the current guarantee terms, which the carriers revise without notice.

The data is not built for auditing

Carrier billing portals are built to collect payment, not to help you find service failures. Nothing flags a late delivery for you.

It has to happen every week

A one-time audit catches one week. Invoices post weekly, so anything less than a weekly review leaves gaps.

The reference

What still qualifies

Carriers have narrowed what they guarantee, and they keep changing it. This is the current status of each service, published in full — including the ones that no longer qualify, because knowing what you can’t claim matters just as much.

FedEx service guarantee

FedEx services and their current money-back guarantee status
ServiceStatus
FedEx First OvernightMoney-Back Guarantee reinstated January 13, 2026.Guaranteed
FedEx Priority OvernightMoney-Back Guarantee reinstated January 13, 2026.Guaranteed
FedEx Standard OvernightMoney-Back Guarantee reinstated January 13, 2026.Guaranteed
FedEx 2Day A.M.Money-Back Guarantee reinstated January 13, 2026.Guaranteed
FedEx International services (all lanes)Money-Back Guarantee reinstated February 12, 2026. Confirm exact service names — International First, International Priority, International Priority Freight.Guaranteed
FedEx 2DaySuspended December 1, 2025 during MD-11 fleet inspections. Not yet reinstated.Suspended
FedEx Express SaverSuspended December 1, 2025. Not yet reinstated.Suspended
FedEx Ground / Home DeliveryMoney-Back Guarantee suspended. Late Ground deliveries are not claimable.Suspended

Notice required within 15 calendar days of the invoice date. FedEx published terms

UPS service guarantee

UPS services and their current money-back guarantee status
ServiceStatus
UPS Next Day Air EarlyService Guarantee applies.Guaranteed
UPS Next Day AirService Guarantee applies.Guaranteed
UPS Next Day Air SaverService Guarantee applies.Guaranteed
UPS 2nd Day Air A.M.Commercial deliveries only — residential deliveries are excluded.Guaranteed
UPS 2nd Day AirService Guarantee applies.Guaranteed
UPS 3 Day SelectService Guarantee applies.Guaranteed
UPS Worldwide Express Plus / NA1 / Express / SaverSuspended for shipments arriving into the U.S. effective October 2, 2025, following the end of the de minimis exemption.Suspended
UPS Worldwide ExpeditedService Guarantee applies.Guaranteed
UPS GroundService Guarantee suspended. Late Ground deliveries are not claimable.Suspended

Refund requests must be made within 15 calendar days of the scheduled delivery date. UPS published terms

Verified against carrier published terms on August 25, 2026.

Do you ship these? Check your eligibility

Qualification

Who this is for — and who it isn’t

This is a commodity service with real competitors, and it genuinely does not work for everyone. Here is the honest split.

ShipKeep is a good fit if you

  • Ship FedEx or UPS every week
  • Regularly use next-day air or international services
  • Depend on expedited delivery for your customers or operations
  • Still hold your carrier service guarantee
  • Have no reliable weekly refund process today

ShipKeep is probably not a fit if you

  • Traded your service guarantee for deeper discounts
  • Buy shipping through a GPO — no GPO agreement we have seen retains the guarantee
  • Are an enterprise shipper with a heavily negotiated agreement
  • Ship ground only, or other non-guaranteed services

If you are in the second column, we will tell you in one email rather than sell you something that cannot work.

Specialty PharmacyMedical & Lab SupplyEquipment & Replacement PartsPoint-of-Sale ProvidersTitle & MortgageLegalSpecialty Distribution

Fully managed

We handle the audit. You receive the credits.

There is no software for you to run and no weekly task on your side. After a one-time setup, the only thing that changes is that credits start showing up on your carrier invoice.

  1. Step 1

    You grant billing portal access

    One-time setup. You add ShipKeep to your FedEx Billing Online and/or UPS Billing Center profile. That is the last thing we ask you to do.

  2. Step 2

    We pull your invoices weekly

    Every week, as invoices post, we retrieve them directly from the carrier. You never upload a file or log into anything.

  3. Step 3

    We audit and file the claims

    We check each eligible shipment against the carrier’s committed delivery time and submit refund requests well inside the filing window.

  4. Step 4

    The carrier credits your account

    Refunds are credited directly to your carrier account. We verify each credit against what the carrier actually approved, then invoice our share.

Check My Eligibility

Pricing

You pay a share of what we actually recover

If we don’t recover anything, you don’t pay anything.

ShipKeep is paid a percentage of the refunds a carrier verifiably credits back to your account. Nothing else.

No subscription
There is no monthly platform fee and no seat licensing.
No upfront audit fee
The initial review costs you nothing.
No recovery, no invoice
If a week produces no verified credits, that week costs you nothing.
Verified credits only
We bill against what the carrier actually approved, not what we claimed.

Our share is a percentage of verified recoveries, agreed before we start. Ask us for the rate that applies to your volume.

Check My EligibilityFull pricing details

Questions

Frequently asked questions

How do you access our invoices? Do you need our carrier login?
FedEx and UPS do not offer invoicing APIs, so we retrieve invoices by logging into your carrier billing profile. You add ShipKeep as a user on your FedEx Billing Online and/or UPS Billing Center account. We do not need, and do not ask for, your personal credentials.
Do we have to upload invoices every week?
No. After the one-time access setup, you do nothing. We retrieve invoices as they post. There is no portal for you to log into and no weekly task on your side.
What does it cost if you recover nothing?
Nothing. We are paid a percentage of refunds the carrier verifiably credits to your account. A week with no recoveries produces no invoice.
Which FedEx and UPS shipments actually qualify?
Only services that currently carry a money-back or service guarantee — mostly next-day air and international. The tables above list the current status for each service. The carriers change this, sometimes with little notice, which is why we publish the list and the date we last checked it.
Does FedEx or UPS refund late deliveries automatically?
No. On guaranteed services the refund is available, but it is not issued on its own. Someone has to identify the late shipment and file a claim inside the filing window — typically 15 days.
How do we know the recoveries are real?
We reconcile every claim against the credit that actually appears on your carrier invoice. The amount a carrier approves often differs from the amount claimed, and we bill against the approved figure, not the requested one.
We may have waived our guarantee. How do we check?
It is usually in your carrier pricing agreement, often in the section covering discounts or incentives — look for language waiving the money-back or service guarantee. If you are not sure, say so on the form. We can usually tell from a few weeks of invoices, and if you have waived it we will tell you rather than take you on.
Does filing claims hurt our carrier relationship or our discounts?
No. We are not disputing charges or challenging your rates. We are using the guarantee programs the carriers themselves offer and publish. A refund request on a guaranteed service is a normal, expected part of how those programs work.
What happens if a carrier suspends a guarantee mid-contract?
Carriers do this, and did as recently as this past year. Shipments tendered while a guarantee is suspended are not claimable. We track the suspension and reinstatement dates and simply stop claiming the affected services until the guarantee returns.
Do you audit ground shipments?
No. Ground services do not carry a money-back guarantee, so there is nothing to claim. If ground is most of your volume, we are probably not a fit.
How long does onboarding take?
Once you grant billing portal access, we can begin auditing with your next weekly invoice. The setup itself is usually a single short call.
Can we cancel?
Yes, at any time. There are no long-term contracts. Since we are only paid out of refunds we actually recover, there is nothing to unwind if you stop.
Can you provide our invoice data in another format?
Yes. Since we already retrieve your weekly invoices, we can normalize that data and deliver it to a system you designate. It is a secondary service — ask and we will scope it.

Also available: normalized invoice data

Because we already retrieve your weekly carrier invoices, we can normalize that data and deliver it to a system you designate. This is a secondary capability, not the main service — ask if it is useful to you.

Check eligibility

See if your shipments qualify

Six questions. We review your answers and reply either way — including a plain “this won’t work for you” if that’s the honest answer.

  • No upfront fee and no obligation
  • We tell you if you’ve waived your guarantee
  • Prefer to talk? 314-229-4619

We use your details to answer this enquiry. Nothing else.